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As you may know, Microsoft Teams allows audio, video and screen sharing activity to be recorded for future reference. However, many users are reporting that the “Start Recording” option in Teams meeting is grayed out, or missing from the More options > Record and transcribe menu.
Why might the Teams “Start Recording” option be missing or grayed out?
1. The Recording feature in Teams is not available in Microsoft Family, Microsoft 365 Government, Microsoft 365 operated by 21Vianet, or Microsoft 365 Germany plans.
2. Teams guests or anonymous users cannot record a Teams meeting and only the Meeting organizer or persons from the same organization can record.
3. Teams Recording might be disabled by your organization.
How to Fix: Microsoft Teams Recording button is Missing or Grayed Out.
Step 1. Make sure you have an Office 365 License that allows Teams Recording.
Ensure that you have one of the following Office 365 plans that allows Teams Meeting recording:
- Office 365 Enterprise E1, E3, E5, F3, A1, A3, A5, Office 365 Standard, Office 365 Business, Business Premium, or Business Essentials.
Step 2. Check your Permissions for Recording Teams Meetings.
To record a meeting, you must have the appropriate rights, that is, either you are the organizer of the meeting, or you belong to the same organization as that organizer.
If you belong to the same organization and the “Recording” button is disabled, then verify that your account meets all requirements and have permission to record meetings in Teams, by running the Teams Meeting Recording diagnostic tool.
1. Go to Teams Meeting Recording diagnostic page.
2. Click Sign in and type your account credentials
3. Then, optionally specify the Teams Meeting URL and type below the characters shown for verification. When done, click Verify.
4. Now click Perform Test
5. When the tests are complete, view the test results, and if you’re not allowed to record meetings, ask your organization administrator to grant you recording rights or enable Meeting Recordings in the Teams admin center (see the next step)
Step 3. Enable Meeting Recording in Microsoft Teams Admin Center.
To be able to record a Teams meeting, the Meeting Recording feature must be enabled in Microsoft Teams admin center.
1. Sign in to the Microsoft Teams admin center.
2. In the left pane, expand Meetings and then select Meeting policies.
3. Select Add to create a new policy* or select the Clobal (org-wide default) policy. *
4. Then under Recording & subscription, set the Meeting recording to On and click Save.
* Note: If you created a new policy for Teams Recording, then after enabling Meeting recording, select that policy and click “Manage Users” in the menu to specify in which users this policy will apply to.
5. Now wait about an hour for the policy change to take effect.
6. Sign out of Teams and sign back in. Check if the option “Start recording” is available now and if not, continue to the next step.
Step 4. Update Microsoft Teams.
If you’re using an old version of MS Teams then download and install the New Teams app and then see if the problem persists.
Step 5. Record the meeting in Teams for web.
If the above steps did not help you resolve the issue and you are eligible to record Teams meetings, then use the Teams web client to join and record the meeting.
That’s it! Which method worked for you?
Let me know if this guide has helped you by leaving your comment about your experience. Please like and share this guide to help others.
